We only offer STORE CREDIT for Returns. We don't issue refunds back to your method of payment.
- The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- Merchandise must be returned within 14 days of the fulfillment date.
- Merchandise must be unwashed and unworn.
- Shoes must be unworn and free of any scuffs or marks.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- If an item is ineligible for a Return you will not be able to return. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Intimates + Bodysuits.
- All Accessories are FINAL SALE and NOT eligible for Returns. Accessories are Jewelry, Hats, Scarves, Handbags + Belts.
- Bodysuits and Intimates are FINAL SALE and NOT eligible for Returns.
- We do not offer exchanges, as our items sell out very quickly. When you receive your Store Credit via email you may purchase the item you would like online.
- Please allow 3 business days for return processing.
- Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
- Store Credit does not expire.
- We do not cover any shipping cost, customers are responsible for shipping costs.
**If you purchase items during our Sales or Discounted its all FINAL SALE**
All returns can be sent to the return address on your shipment or address on the insert card.
**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.
After you place an order it will be processed within 6 hours unless your order is placed after 5PM MST, or on a non-business day (Saturday or Sunday, in that case your order will be processed the following business day). Domestic orders can arrive in 5-10 business days, and international orders between 14-21 business days.
Jolie Fashion is not responsible for any lost or stolen packages once delivered.